Rim Blackberry Outage Email Service Down

There was another massive BlackBerry outage yesterday. The first time RIM had an outage they said they would take steps so it could not happen again, yet it keeps happening, and happening, and happening.
Yesterday you all probably experienced the inability to send email or even use the BlackBerry Messenger yet we've heard nothing from RIM on the subject.
The fact that with BlackBerry everything goes through one system that can, and does, go down is a deal breaker for us. We never rely on BlackBerry because it just goes down too often. There are a multitude of other phones that can get push email from Gmail or an Exchange server without the risks of RIM's BIS. Right now we're using a Palm Pre and it hasn't left us hanging on our email once.

Reports have said that the outages began around 3 a.m. ET, with carriers Verizon Wireless, AT&T and Sprint all reporting that some BlackBerry users on their networks have been affected.

It’s unlucky timing for RIM, which is set to report its third-quarter earnings this afternoon.

n a statement, the smart-phone maker said customers "may be currently experiencing delays receiving email" but phone services and PIN-to-PIN messaging are not affected. The company apologized for any inconvenience and said technical teams are working to resolve the problem, but it didn't say what caused the problem or when a resolution is expected.

The Toronto Star earlier reported that some BlackBerry customers in North America have been without email service since at least 3:15 a.m. The newspaper said one Canadian carrier, Rogers Communications, indicated that the outage affected consumers using RIM's BlackBerry Internet Service but didn't affect corporate customers whose a BlackBerry Enterprise Service.

Several U.S. carriers confirmed that their consumer customers were affected by the outage. A spokeswoman for Sprint Nextel Corp., said the outage started at 3 a.m. EST and only impacted email service to subscribers that use RIM's BlackBerry Internet Service. She said RIM indicated the problem began when something went awry during a maintenance check of its system. She said RIM indicated it expected the issue to be resolved shortly.

Spokespeople for AT&T Inc. and Verizon Wireless also confirmed their networks were affected. "Due to the RIM BlackBerry Internet Service outage currently affecting all carriers, some of our customers using BlackBerry devices may be experiencing service issues, and we are currently working with RIM to resolve the issue for customers," an AT&T spokesman said.

RIM has experienced several service outages in recent years, including North American-wide outages in April 2007 and February 2008. The outage comes as RIM gets set to release its third-quarter results Thursday after the market close.

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