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The Recent smartphones era raised a bar in Network Capabilities and Service. High end devices and phones with better connectivity options need a better network Carrier. Most of you people are not satisfied by the service or speed offered by their Carriers. Consumer Reports conducted a survey from 58,000 of its readers and found that AT&T was the only carrier to have a drop in its ratings in overall satisfaction. Over half of the respondents on AT&T had an iPhone, and they were much less satisfied with data service than their smartphone counterparts on other carriers that also consume similar sorts of data. CDMA carriers Verizon and Sprint bested the GSM side at T-Mobile and AT&T. Surprisingly, U.S. Cellular, which doesn't the entire nation yet, ranked at the top with a score of 82 overall. Verizon and Sprint were neck and neck at 74 and 73 respectively, with T-Mobile at 69 and AT&T at 60.
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation's fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent—the equivalent of just one call in a thousand—of the industry leader.
U.S. Cellular which serves 26 states, mostly in the South and Midwest beat out Verizon Wireless as the top-rated provider for contract service. Sprint has pulled even in overall satisfaction with Verizon, which has been the clear top provider in recent years since 2003. Sprint even scored better than Verizon in some aspects of customer service.
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