TATA Photon plus Tariffs & Plans | Buy | Apply | Problems | Customer care

  Tata Teleservices has announced a new usage tariff for its lightening speed  mobile broadband device Photon Plus. Ever since the launch of Tata photon plus along with the post-paid usage plan, the graph of people who opt for the service has never been negative. This made Tata to launch prepaid usage tariff to accompany Photon plus. Among all the companies that provide mobile broadband service, TTL’s Photon + can raise its head a bit higher due to the high quality service the user can enjoy. The free network of Tata Teleservices Limited (Certified by Telecom Regulatory Authority of India) is the secret behind the high speed internet browsing experiences that a user gets when he pays for photon plus service. The flexibility of photon plus usage has now doubled with the introduction of prepaid tariff. Tata Photon Tariffs vary from Rs.200 to Rs. 1200 depending on the Data Usage Limit. Tata Photon plus Connection charges you initially 2399/- bundeled with 1GB of free data usage.

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Tata Photon+ Features

• ADSL2+ technology.
• Combo tariff plans with broadband and voice.
• Always On connection.
• Simultaneous Internet access.
• Highest speeds upto 18 Mbps (first in the industry).
• Plans to suit all needs (Unlimited combo & Usage based combo).
• Quality certified CPEs with single user, multiple user & WiFi Options.

Advantages

• Bundled internet surfing and voice calling plans.
• Complete flexibility in tariff plans, starting from as low as 100 Kbps to 18 Mbps available upto your doorstep (on best effort basis).
• Always on, robust connection.
• Dedicated bandwidth.
• No such hassles of line dropping or blocked telephone lines. Just login and connect to the Internet.
• Available when you need it.
• Both, telephone and the Internet can be accessed at the same time.
• No telephone call charges for internet usage.
• Convenient and cost effective access to the Internet.
• Best in class CPEs with WiFi for laptop users.

Troubleshooting Tips

A.  Powering on the CPE:Push in the power button (Black Colour) to power ON the System takes around a minute to boot completely. If the CPE fails to start replace the CPE unit.

B. Led Status

  1. The Power LED turns red light until the CPE starts up. When start up ready, light changes to green and stays ON.
If the Power LED does not glow please check the following.

• Check if Power Supply to the CPE.
• Check if the Adopter is properly plugged in power socket.
• Check if the cable to the CPE is connected on the Black input provided (Marked with "DCIN")

  2. The ONLINE LED turns on while IP connected and blinks while there is traffic.
If the Online LED does not glow please check the following.

• Check if the connectivity from Computer and CPE is proper.
• Check if there is no change in IP address of computer
• Check if there is any static IP provided to CPE.

  3. WLAN LED turns ON while wireless is active.

If the WLAN LED does not glow please check Step No : 6.1 of CPE Trouble shooting manual
If WLAN LED is ON and Still customer is not able to access via wireless.
Please check the wireless security options STEP No: 6.2 of CPE Trouble shooting manual

  4. DSL LED blinks and turns steady on when connection is established with DSL node.
If the DSL LED does not glow please check the following

• Check if the cable is properly plugged in at rear of CPE in "DSL" socket.
• Check if the cable from the rosette box is not disconnected.
• Change the cable between rosette box and CPE.
• Check the settings of the CPE from STEP 1 to STEP 8 in CPE Trouble shooting manual
• Reboot to CPE is all of the above if found 'OK'

  5. Each LANx LED turns ON while Ethernet port is properly connected and blinks while there is traffic.
If the LANx LED does not glow please check the following

• Check the cable is properly plugged in the sockets at rear of CPE. (LAN ports are YELLOW Colour marked with LAN1, LAN2, LAN3 & LAN4)
• Check if the connectivity from Computer and CPE is proper.
• Check if there is no change in IP address of computer
• Check if there is any static IP provided to CPE.
• Check if the LAN port of the Computer is enabled or functioning OK.
• Reboot to CPE is all of the above if found 'OK'

  6. If the customer complains about DSL loss and CPE status is OK

• Please check the CPE configurations from STEP 1 to STEP 8.

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